T & T Training
is a specialist customer service training consultancy. We provide flexible,
bespoke customer service training, focused to meet individual customer
We have a passion
for great customer service and are dedicated to helping improve your customers’
experiences by offering a range of bespoke customer service training solutions
that focus on service quality.
Our training is aimed
at all staff who come into contact with customers, whether face to face,
on the telephone or through written communication or email.
looking for one-off customer service training for a handful of employees,
or have a large workforce which requires a long-term structured programme
of customer service training, we will design a package which fully meets
your needs and objectives.
In addition to our bespoke customer service training, we are currently
developing a number of off
the shelf training courses based upon the most popular
customer focused training subjects we are asked to deliver. These courses
can be delivered either on-site or at a pre-arranged location by the same
expert trainers that deliver our bespoke training solutions. We
currently offer the following off the shelf courses:
contact us for further information details on
our forthcoming off the
shelf training courses.
The Institute of Customer
Service promotes an annual National
Customer Service Week during the first week of October. This is an
opportunity to raise awareness of customer service and the vital role
it plays in organisations. It is also seen as an opportunity to celebrate
the achievements of service staff and to thank them for their everyday
work in making a difference to their customers.
If there is anything else you
would like to know about customer service training or how we can help
you improve your customer service, then please contact