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Resource Library & Links

Use SGA's on-line resource library below to find out more about management development programmes and related subjects.

Chaos Theory
Communication Skills
Community Development
Dealing with difficult people
Facilitation Skills
Group Dynamics
General Training
Human Resource Management
Learning Organisations
Management Development



Change Articles - Change Management Resource Library Change Management - Management - Management Portal CHANGE MANAGEMENT FACILITATION A Complete Manual - HOME. Change Management Operations Management Continuous Improvement Change management resources and books Change Management Toolbook Force field analysis - Kurt Lewin. Change management techniques GBN Global Business Network Managing Change in Organizations Tools for Change practical exercises for dynamic debriefing When to Change Management Strategies! Human Nature Can't Let Go Of Previous Management Strategies.


Chaos Theory The CHAOS ThinkSite Home Page


Coaching Current List of Coaching Tips


Customer Service Training A resource for training professionals including a directory of service providers and other useful contacts.
  T & T Training Ltd T & T Training Ltd specialises in customer service/telephone skills training (both inbound and outbound) in the call centre/helpdesk environment. Our aim is to develop a long term relationship with our customers offering consultancy and advice when needed.
  T & T Training International If you are a non UK customer and would like training overseas. Although we would like to travel to some exotic destination, all expenses paid, we feel this may not be economical for yourselves. However we can provide you with the course material to run courses yourselves.
  Customer Service Training & Partner Training Talent management system and learning management system (LMS) are the backbone for administering the customer service training & partner training process. Download free articles, white papers and case studies.


Community Development Other Sustainability Centres in Canada Participatory Initiatives Web Site Who are the question-makers




Dealing with difficult people CFIER - Dealing With Difficult People Dealing with Problem Employees Small Business Managing People




Facilitation Skills Active Reviewing Guide 100+ techniques for experiential learning Facilitation (Face-to-Face and On-Line) How to Facilitate Groups International Association of Facilitators - Home Page MECD FM Page Onepine Organisations - Site Contents Resources for meeting process


Group Dynamics Group Dynamics How a Group Typically Develops


Human Resource Management

  Online Personality Tests Online personality tests from Profiles International can help your organization hire, train, coach and retain top employees. Career personality tests & job personality tests help determine best job matches for potential employees.



  Overture - UK Overture search results appear on Freeserve, AOL, Ask Jeeves, MSN, Altavista
  Overture - Search terms Use the search terms tool to decide on your keywords.
  T & T Web Solutions We specialise in web site promotion, design and development to meet both your functional requirements and your budget. We offer a range of services from a complete web solution, through to pure web site promotion.  


General Training

  TrainerBase TrainerBase is a resource for finding trainers who can provide the solutions to your training needs. TrainerBase is a growing, comprehensive business trainers database of UK and international trainers and training providers.
  Underoak Management development training courses Index - The UK Public Scheduled Course Directory


Leadership Bob Willard's LeaderAid Center for Creative Leadership - UPDATE Class 4 Contingency Theories Flight of the Buffalo Leaders_Institute Leadership Theories LEADERSHIP THEORY Leadership_Styles NERL Leadership Materials OA Guide to Group Dynamics & Leadership Ontario Agricultural Human Resource Committee Professional and Leadership Development Readings on Leadership and Management SITUATION AND CONTINGENCY The Art and Science of Leadership


Learning Organisations Adult Learning Theories Imagination lab LEGO SERIOUS PLAY Why Learning Teams


Management Development A Time Capsule of Training and Learning Bacal & Associates-Institute For Cooperative Communication Home Page Big Dog's Bowl of Biscuits Common Sense Management - Preface Free Management Library for For-Profit and Nonprofit Organizations HRD Virtual Library IMC's Brochures Management Articles Management Masters Survey, Worthing Brighton Press,


Partnering Guidelines Guidelines for Partnering Partnering - A Better Way of Doing Business Partnering -- An Update Partnering - Partnering Arrangements Between the Ministry of Defence and its Suppliers Partnering and Team Development Partnering Project Home Page Partnering Strengthening Partnering Behavior The CEO Refresher - The New Economy and Partnering

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