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It’s important to find a good trainer which your staff relate to and then hang onto them! We’ve been working with T &T Training for four years now with excellent results

Lynda King
Contacts Centre
Operations Manager
Age ConcernEnterprises


 


T & T Training are specialists in delivering bespoke training solutions to improve service quality. We have a passion for great customer service and are dedicated to helping improve your customers’ experiences.

Our programmes are aimed at all staff who come into contact with customers, whether face to face, on the telephone or through written communication or email. We work with companies and organisations of all sizes, whether you have a staff of two or two thousand.

Having spent time in your environment to identify your needs and objectives, we’ll tailor a solution to meet your requirements.

We can be involved with any size of development project from delivering a bespoke one day course to offering a long term training programme which may include:

  delivery of micro training sessions at regular intervals
  development of individual coaching sessions
  refresher training
  ongoing consultancy
  identifying and training ‘customer champions’

We also provide free after training support for all development programmes.

Our range of core programmes can be used as a base for a training project where appropriate. We can help staff develop customer service skills, supervisory skills and telephone techniques, as well as offering complementary services such as mystery shopping, coaching and refresher training.


  Customer service skills / telephone techniques
  Supervisory skills
  Training skills

We also now offer a cost effective solution for the ongoing use of our training materials within your organisation. Our bespoke training courses may now be delivered in house under license, following the completion of our training skills course.

Please contact us for further information.


 
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