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Due to demand, T &
T Training, the Customer Service Specialists, have been offering an open
course in Great Customer Service since 2006. This open course offers an
affordable solution to businesses that require a smaller number of staff
to be developed, whilst still benefiting from the expertise of our highly
skilled customer service trainers.
Next
course is now running on the 26th June 2008 at One Birdcage
Walk, Westminster, London. Spaces are now available. Contact
us for more details or call 01926 851 610 to book
your place.
At the end of the course, delegates will:
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Understand the
importance of excellent customer service and the direct impact they
can have in delivering this; |
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Appreciate the
importance of working as a team; |
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Recognise how
to improve the customer’s experience through improving personal
communication skills; |
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Gain confidence
in handling more difficult customers; |
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Develop a personal
action plan for delivering excellent customer service. |
This highly participative course is designed for anyone who has regular
customer contact (either face to face or on the telephone) and wants to
develop their skills in delivering excellent customer service.
One day 9.30 am to 4.30pm
This highly participative classroom based course utilises a variety of
different learning methods (e.g. group discussion, short lectures and
informal exercises/activities) to develop excellent customer service skills.
Delegates will receive a gapped workbook as a summary of the training
course which they can use for future reference. Below is an outline of
the course content:
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What is customer
service ? |
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Identifying your
customers and their expectations |
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Postive steps
to excellent customer service |
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Making a difference |
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The importance
of communication in the service delivery process |
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Barriers to communication |
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Projecting a
professional first impression |
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Using body language |
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Making the most
of your voice |
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Building rapport |
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Telephone ettiquette
– the do’s and don’ts |
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Active listening
and questioning skills |
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Tips for effective
call handling |
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Handling complaints
and difficult customers |
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Closing customer
interactions positively |
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Personal action
planning |
£325.00 plus VAT (includes lunch and light refreshments).
One Birdcage Walk, Westminster, Central London SW1H 9JJ
For further information, complete our enquiry form
or call us on 01926 851 610
to check for availability
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The good thing about T & T Training is the fact they’re
so flexible. We’re dealing with life and death situations
here and they’ve been absolutely brilliant, continuously
revising how they deliver the programme.
