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Customer Service Training
Customer Service Training
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Customer Service Excellence Training Course
Supervisory Skills Training Course

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The good thing about T & T Training is the fact they’re so flexible. We’re dealing with life and death situations here and they’ve been absolutely brilliant, continuously revising how they deliver the programme.

Tony Taylor
Customer Contacts Manager Warwickshire Police


 


This off the shelf course offers an affordable solution to businesses that require staff development, whilst benefiting from the expertise of our highly skilled customer service trainers.


At the end of the course, delegates will:

  Understand the importance of excellent customer service and the direct impact they can have in delivering this;
  Appreciate the importance of working as a team;
  Recognise how to improve the customer’s experience through improving personal communication skills;
  Gain confidence in handling more difficult customers;
  Develop a personal action plan for delivering excellent customer service.


This highly participative course is designed for anyone who has regular customer contact (either face to face or on the telephone) and wants to develop their skills in delivering excellent customer service.


One day, at times to suit your requirements.


This highly participative classroom based course utilises a variety of different learning methods (e.g. group discussion, short lectures and informal exercises/activities) to develop excellent customer service skills. Delegates will receive a gapped workbook as a summary of the training course which they can use for future reference. Below is an outline of the course content:

  What is customer service ?
  Identifying your customers and their expectations
  Postive steps to excellent customer service
  Making a difference
  The importance of communication in the service delivery process
  Barriers to communication
  Projecting a professional first impression
  Using body language
  Making the most of your voice
  Building rapport
  Telephone ettiquette – the do’s and don’ts
  Active listening and questioning skills
  Tips for effective call handling
  Handling complaints and difficult customers
  Closing customer interactions positively
  Personal action planning


For further information, either complete our enquiry form or call us on 01926 298 288.

 
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